Easy and efficient for the customer
Making sure your ongoing customers have a smooth journey is key. Our customer portal makes it easier and quicker than phone or email. The bookings goes directly into your day-to-day operations system, saving time for both you and the customer.
Simplify the life of your customers
In our systems, your frequent customers can set up their own bookings without the need of time consuming phone calls or emails, where details might get lost in translation. With intuitive navigation and instant confirmations, we've removed the hassle from planning a trip. Instead we are encouraging to repeat the booking - by making it easy.
Don't leave your customers in the offline darkness, but rather delight your customers while you also directly are boosting your recurring revenue by making rebooking an effortless choice.
Give your customers access
Instead of leaving your customers to wait for their booking confirmation, they can from now on manage their own bookings. In their own profile, the customers are able to book available trips and get confirmations automatically.
By allowing the customers to book their trips at their own terms, it increases satisfaction and saves you valuable time and money.
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I have been a Transport Manager for 18 years, and this system is superior to systems previously encountered.
Simon Read
Transport Manager
,
Marshalls of Sutton on Trent Ltd
Get customer insight
Leverage the power of customer insights with our integrated feedback mechanism. By receiving feedback from your customers, you have valuable insight about how to improve their satisfaction.
This continuous loop of feedback ensures your offerings remain aligned with customer expectations, fostering an environment of excellence and constant improvement.
Let your customer set up a trip - without financial cost or risk
Sharebus is a revolutionary way for people to book a bus for events or other needs without the risk of booking it directly. A user will set up a route from point A to point B, allowing other users to join the bus at no risk to the initiator or other passengers. This way you can receive bookings you might not have gotten otherwise.
Join the Sharebus network and enjoy pretty much free customers, of course integrated with our operations system.
Let your customer set up a trip - without financial cost or risk
Sharebus is a revolutionary way for people to book a bus for events or other needs without the risk of booking it directly. A user will set up a route from point A to point B, allowing other users to join the bus at no risk to the initiator or other passengers. This way you can receive bookings you might not have gotten otherwise.
Join the Sharebus network and enjoy pretty much free customers, of course integrated with our operations system.
Key Features
We launch new features and improvements every week. Below are a few of our existing features that we think you will love.
Real-time tracking of the vehicle
Your customers can easily track their vehicles in real-time. With every trip, they can seamlessly monitor the coach's live location from their mobile devices
Instant customer feedback
As soon as the trip is performed your customer can rate the trip. You get instant feedback to measure the satisfaction from your customers.
The Driver app has it all
Your drivers will always have the latest update of all assignments, including attachements and navigation. The app also include sections for News, Handbooks, Calendar, Timesheet and Customer Feedback
Dynamic price calculator
All requests will be auto-priced based on your dynamic price factors. You configure it all from your company settings.
Driver alarm
Functionality to bulk notify all your drivers marked as emergency drivers. Your planning officer can follow their response and easy assign the most available drivers
Customer dashboard for your frequent customers
You can share a fixed URL to your frequent customers. From the URL they can always follow the vehicles when their trips are performed. You can From the customer card
Publish news to your drivers
From the admin section, you can create news articles to be distributed easily to all drivers. The drivers will receive the news in the Ferdia Driver App
Urgent notifications to customer
From the planning section, you can quick-send an urgent message to your customer as SMS or email. Useful when you experience delays or last-minute deviations
FAQs
Can't find what your looking for? Reach out and we will be happy to answer all your questions.
Yes you can! Traditional coach management systems primarily focus on coach operations. While there's nothing inherently wrong with that approach, winning more contracts requires shifting focus to your customers' needs. Today's customers demand an efficient way to obtain pricing and book a bus online, along with a seamless online experience. For private hires, they expect real-time tracking of vehicle positions for specific trips. Frequent clients desire live monitoring of their entire coach operations to measure performance. With the Ferdia system, you can provide all of these features to your clients. More importantly, leveraging digital solutions can help you secure new contracts and increase revenue
Leading coach operators in Scandinavia have used the system for years. The largest operator has more than 200 coaches, the smallest only have 3. You can read their testimonials in the section Success Stories. The unified experience is that smart technology helps them improve their operations, win more contracts, and improve their customer satisfaction.
No, you don't need to buy or install any other hardware to use our software. The system is cloud-based, like other modern systems. You don't even have to make any installations or integrations to give your customers access to vehicle tracking. It's all solved by tracking for the driver's mobile device. We do this a simular way as Uber and other modern logistic providers.
Ready to talk?
Let's have a non-committal conversation to figure out how our solutions can benefit your coach company in the best possible way.
