Hur vi behandlar data

1. Introduktion

Ferdia AS ("Ferdia", "we", "us", "our") develops and delivers software solutions for the coach industry. We are committed to protecting your privacy and handling personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you use our website, products, and services.

2. Våra överdrivna principer för hantering av personuppgifter

Ferdia AS is the data controller for the processing of personal data described in this policy.Contact details:

• Company: Ferdia AS
• Email: support@ferdia.no
• Address: Schweigaards gate 14, 0185 Oslo, Norway

3. Hur vi behandlar dina uppgifter

We may collect and process the following categories of personal data:

3.1 Information you provide

• Name, email address, phone number
• Company or organization details
• Account credentials
• Information submitted through forms or support requests

3.2 Information collected automatically

• IP address
• Browser type and device information
• Usage data (pages visited, features used, timestamps)
• Cookies and similar technologies

3.3 Location data

For certain users, we may collect geolocation data from mobile devices while using our application. This may include real-time or approximate location data.

Such data is only collected:

• When necessary for specific features of the service
• With user consent where required by applicable law

3.4 Data processed through our platform

As a provider of software for coaches, our customers may process personal data of their own clients using our platform. In such cases:

• Ferdia acts as a data processor
• The customer is the data controller

4. Kakor

We process personal data for the following purposes:

• To provide and maintain our services
• To manage user accounts and authentication
• To enable location-based features (where applicable)
• To communicate with users and provide support
• To improve and develop our products
• To ensure security and prevent misuse
• To comply with legal obligations

5. Dina rättigheter

We rely on the following legal bases under the GDPR:

• Contract performance – when processing is necessary to provide our services
• Legitimate interests – for product improvement, security, and communication
• Consent – for location tracking, cookies, and marketing where required
• Legal obligations – where processing is required by law

6. Data Sharing and Sub-processors

We use trusted third-party providers to deliver our services. These include:

• Amazon Web Services (AWS) – hosting and data storage (data located in Ireland, EU)
• Auth0 – authentication and identity management
• Amazon Cognito – user authentication and identity services

These providers act as data processors and process personal data on our behalf under appropriate data processing agreements.

We may also disclose data:

• When required by law or regulatory authorities
• To protect our legal rights or prevent misuse

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7. International Transfers

Our primary data storage is located within the EU (AWS Ireland).

If personal data is transferred outside the EU/EEA (e.g., through certain sub-processors), we ensure appropriate safeguards are in place, such as:

• EU Standard Contractual Clauses (SCCs)
• Transfers to countries with an adequacy decision

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8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
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9. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us at support@ferdia.no.

You also have the right to lodge a complaint with a supervisory authority, such as Datatilsynet in Norway.
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10. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Encryption in transit and at rest where applicable
• Access controls and role-based permissions
• Secure AWS infrastructure
• Regular security monitoring and assessments
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11. Cookies

We use cookies and similar technologies to enhance user experience and analyze usage. Where required, we obtain consent before using non-essential cookies.
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12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
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13. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@ferdia.no

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