The Norwegian Travel Group
Norwegian Travel Group signed a large contract with the coach operator Tide Buss because they were able to get the required digital self-service solution
The customer portal is solving their needs
Norwegian Travel is a premium brand aiming to offer high-quality experience-based tourism in selected destinations in Norway.
The coach operator Tide is able to provide Norwegian Travel with a self-service customer portal from Ferdia.
The customer portal is solving the needs of the following user roles:
-Booking office in eastern Europe
-Trip dispatcher in Tromsø, Norway
-Trip contact person on site by the bus
The Ferdia system is providing Norwegian Travel to get:
•One-stop-shopping throug a digital channel
•One platform to book and manage the transportation with realtime information
•Manage changes minute by minute and therefor keeping cost under control and customers happy
The Ferdia system is a huge strategic advantage for Norwegian Travel as we are now the only company in the Nordics that can manage our transportation on this level.
Jeroen Sleurs
Project Manager
,
Norwegian Travel
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